Allthings integrates email-to-ticket function for cross-channel communication

Email, letter or tenant app? A central aspect to increase tenant satisfaction is a smooth and channel-independent communication with your tenants. For this reason, Allthings is now integrating a new function into its platform: Email-to-Ticket. This will significantly reduce communication time for property managers and enable them to process tenant enquiries quickly and easily. The Allthings platform also supports real estate owners and managers in the digitalization of numerous other core processes, such as the digital management of documents or ticketing.

Through the integration of this new feature incoming tenant requests via email will now be automatically converted into tickets in the Allthings Service Center for further processing. Whether it is an email from a tenant already registered in the app or from a new tenant without an account, emails can be converted into tickets in any case. This enables efficient management of incoming requests and provides a transparent overview of all processes at all times.

Fast and easy processing of tenant requests

Stefan Zanetti, CEO Allthings about the email-to-ticket function: "From the very beginning, we have been addressing the greatest challenges of operational processes in real estate management with the goal of providing a platform for all operative processes within tenant management. The email-to-ticket feature provides our customers with even more efficiency gains by reducing the number of communication channels. The Allthings platform as a central and single point of communication for all tenant processes - this is our goal".

The use of a cross-channel communication between property managers and tenants has many advantages for both parties. Processes become more efficient and can be set up automatically. Fernanda Balducci of the Swiss property management company Regimo Basel AG has also expressed enthusiasm about the possibilities of the new feature: "Communication with tenants today is mainly happening by telephone, email, conventional mail and of course via our RegimoApp. We are looking forward to an increase in efficiency thanks to the removal of another communication medium and the reduced effort for processing enquiries".

You are also interested in integrating the email-to-ticket function? Please contact sales@allthings.me or your Customer Success Manager.