Q1/19 Update: Allthings releases new features for its premier tenant experience platform

From the beginning, our mission to create a better life in buildings came with a strong focus on providing a great tenant experience. The cornerstones that make a one-of-a-kind tenant experience are transparency, efficiency, open communication and direct connection to people, as well as access to value adding resources and offerings.

Our tenant experience platform combines all those aspects and connects tenants, building owners and service providers – such as property managers, local commercial partners and content providers – while offering unique value and individual frontends to each stakeholder. To keep enriching the experience for all three stakeholder groups, our product team continuously deploys new features. Here comes a summary of what we deliver in Q1 and beyond.

Allthings App: The central tool to simplify everyday life for tenants

Tenants use the Allthings App to directly communicate with the property management as well as with their neighbors. In addition, they can access digital services from a variety of service providers that simplify everyday life.

What we deliver in Q1

• International availability of the native version on the Apple App Store and Google Play Store
• More intuitive navigation
• New calendar overview in the Allthings Booking micro-app
• Enhanced user engagement mechanisms to activate and engage users
• Additional 3rd party integrations for parcel stations, mobility solutions, energy data visualizations, access solutions and more

Coming soon

• Invite guests to your building using the Allthings App
• Fun and intuitive ways to build interest groups at home and at work
• User-to-user invitations for events and space reservations

Allthings Insights: Our updated data suite for asset owners

With Allthings Insights, property owners are in full control of the tenant experience. The data suite allows customers to visualize experience and efficiency metrics and to see the impact of new service layers added to buildings.

Allthings Insights is the new name for the next generation date suite for asset owners, replacing the existing Allthings Platform Analytics (APA), which we announced last autumn.

What we deliver in Q1

• A sentiment analysis will provide a deep qualitative view into the current satisfaction of the tenants of any property.
• Optional raw data feeds for customers interested in expanding their own business intelligence capabilities

Coming soon

• Automated tagging of incoming messages for speeding up response times
• Machine enhanced category selection for service tickets to reduce time spent on correcting and re-routing tickets.
• Automated Bots for early notification and managed escalation based on critical issues

Allthings Cockpit: The one-stop-platform for service providers

With the Allthings Cockpit, service providers like property managers, local commerce or concierge companies can provide their services digitally to the tenants and they get a tool to efficiently handle all incoming requests.

What we deliver in Q1

• Automatic ticket routing for increased efficiency
• Enhanced filter views make finding and sharing tickets simple
• New user roles enable requirement-based access
• Continuous improvements to connectors and adapters for any data system, including one for SAP’s Real Estate Modules.

Coming soon

• 2-way integrations to other issue tracking systems

The real estate industry is evolving. Digitization is no longer a buzzword, but instead widely seen as a huge opportunity to provide a better tenant experience. Our aim is to deliver all things for a better life in buildings – now and in the future.

Would you like to find out more about the Allthings Tenant Experience Platform? Are you wondering how it could help you increase efficiency, transparency, communication and service levels? We’d be happy to discuss it in an individual consultation. Contact us here.